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Unit 3: Troubleshooting

SATO D508/D512 Service Manual Page 3-17

TEST PRINT TROUBLESHOOTING

Chapter provides instruction on special printing to identify and resolve specific print problems.

TEST LABELS

The test label is designed to assist in the identification of print problems.

Figure 3-1, Test Label Printing

Large Label / Small Label

FEED + POWER

Printer

Beeps

Release

FEED

Press LINE Press FEED

Prints large

labels.

Prints small

labels.

Press FEED

Printing is

paused.

Press FEED

Printing

commences.

Switch POWER off to

exit

1 2 ... 50 51 52 53 54 55 56 57 58 59 60 ... 89 90

SERVICE MANUAL 1
SATO America, Inc 2
Table of Contents 3
Replacement Procedures 4
Checks/Adjustment Procedures 4
OVERVIEW 5
UNPACKING 8
PRINTER PART NAMES 9
SETTING UP THE PRINTER 10
LOADING MEDIA 11
Unit 1: Overview 12
LABEL SENSING 13
CONFIGURATION 14
3.1 OPERATING PANEL 14
CONFIGURATION: THE REAR PANEL 15
Configuration Switch 16
THE CONFIGURATION PANEL 16
DIP SWITCH SETTINGS (CONT’D) 17
Configuration Switch 17
CUTTER 17.9 0.70 143/215 19
TEAR-OFF 29.2 1.15 234/350 19
POTENTIOMETER ADJUSTMENTS 20
DATA DUMP DIAGNOSTIC LABEL 22
PRINTING TEST LABELS 23
BASIC AND INTERFACE 25
SPECIFICATIONS 25
Attribute 26
Attributes 27
Barcodes 28
Physical Attributes 28
Optional Accessories 29
INTERFACE SPECIFICATIONS 30
THE RECEIVE BUFFER 31
THE RECEIVE BUFFER (CONT’D) 32
IEEE1284 PARALLEL INTERFACE 33
RS-232C INTERFACE 34
RS-232C INTERFACE SIGNALS 35
READY/BUSY FLOW CONTROL 36
X-ON/X-OFF FLOW CONTROL 36
LOCAL AREA NETWORK INTERFACE 37
WIRELESS 802.11 LAN INTERFACE 37
TROUBLESHOOTING 39
TROUBLESHOOTING TABLE 41
MEANDERING MEDIA 42
PRINTER CREATES A BLANK LABEL 42
INCORRECT LABEL POSITIONING 42
NO PRINTED IMAGE 42
PARALLEL INTERFACE 43
RS-232 SERIAL INTERFACE 43
LAN ETHERNET INTERFACE 44
WIRELESS LAN INTERFACE 44
TROUBLESHOOTING FLOWCHARTS 45
See Pg 4-3 46
Unit 3: Troubleshooting 47
See Pg 1-13 48
See Pg 4-5 48
See Pg 4-13 48
PROBLEM: PRINTING IS TOO DARK 50
See Pg 4-3 52
See Pg 4-2 52
See Pg 4-17 54
See Pg 1-13 54
to 1-15 54
TEST PRINT TROUBLESHOOTING 55
TEST LABELS 55
Figure 3-2, Sample Test Label 56
REPLACEMENT 61
PROCEDURES 61
REPLACEMENT PROCEDURES 62
PLATEN ROLLER REPLACEMENT 63
ACCESSING THE MAIN BOARD 63
Screw x4 64
FUSE REPLACEMENT 65
PANEL BOARD REPLACEMENT 67
LABEL SENSOR REPLACEMENT 70
COVER SENSOR REPLACEMENT 72
DRIVE MOTOR REPLACEMENT 74
DRIVE GEAR REPLACEMENT 76
CUTTER ASSEMBLY 78
1CHECKS/ADJUSTMENT 81
ADJUSTMENT PROCEDURES 82
FACTORY CLEAR 83
PRINT DARKNESS 84
Figure 5-2, Test Module Usage 85
PRINTER COUNTER CLEAR 86
TEST PRINT COUNTER CLEAR 87
Unit 5: Adjustment Procedures 88
GAP SENSOR SENSITIVITY 89
POWER SUPPLY CHECKS 90

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